Returns & Refunds
Returns are accepted within 14 days of receiving your order
Return window
Returns are accepted within 14 days of receiving your order. After this period, no return request can be processed.
Product condition
The product must be unused, in its original packaging, and accompanied by the invoice or order confirmation.
Return conditions
- Defective or non-compliant products: return or exchange at our expense.
- Products damaged during transport: photograph the item on receipt and contact us within 48 hours.
- Change of mind: accepted if the product has not been opened; return shipping costs are at your expense.
- Opened, used or customer-damaged products are not eligible for a refund.
How does it work?
- 1
Request the return
Log into your account, open Support & Returns, and select the relevant order and reason.
- 2
Confirmation
Our team reviews your request and tells you what to do next. If there is a problem, call us on +216 29 294 195.
- 3
Send the product back
Return the product in its original packaging. Return shipping is covered depending on the reason.
- 4
Refund
The refund is made once the product has been received and checked. For any question, call us on +216 29 294 195.