Frequently Asked Questions
Find answers to our customers' most common questions.
Orders & Shipping
What are the delivery times?
We deliver everywhere in Tunisia within 24 to 48 working hours depending on the region. Each region's delay and price are on the Delivery page.
Is shipping free?
Yes, from 250 TND (batteries excluded, always delivered with a fee). Below that, delivery costs 0 TND depending on the region.
How can I track my order?
You can follow your order at any time from your account, under "My orders".
Can I cancel my order?
You can cancel your order as long as it hasn't been shipped by contacting us via phone or email.
Payment
What payment methods do you accept?
Payment is cash on delivery, when you receive your order.
Do I have to pay online?
No. You only pay when you receive your order: the site never asks for a bank card.
Products
Are your products authentic?
Yes, we only sell genuine products from the brands, including MANNOL, Liqui Moly, BOSCH, MISFAT, VARTA.
How do I choose the right oil for my vehicle?
Use our 'Find My Oil' tool: indicate the vehicle type, number of cylinders, horsepower (CV), and fuel type to get suitable recommendations.
Do you offer professional rates?
Yes, contact us by phone or WhatsApp on +216 29 294 195 for trade prices and bulk orders.
Returns & Support
Can I return a product?
You have 14 days to return an unopened product in its original packaging. Return shipping costs are your responsibility.
How can I contact customer support?
You can reach us by phone at +216 29 294 195, by email at specpart.tn@gmail.com, or via the contact form on our website.