Terms and conditions of sale

Article 1: Purpose and Scope

These General Terms and Conditions of Sale (GTC) govern all contractual relations between Specpart SUARL, with a capital of 5000 TND, Tax ID: 1998877Z/A/M000, hereinafter referred to as 'The Seller' on the one hand, and any natural or legal person placing an order on the website www.specpart.tn, hereinafter referred to as 'The Customer' on the other hand. Placing an order on the website implies full and unreserved acceptance of these GTC by the Customer.

Article 2: Publisher Identification

Company Name: Specpart Head Office: Rue Mohamed Bayrem 5, Sidi Daoud, La Marsa 2046, Tunis Tax ID: 1998877Z/A/M000 Phone / Customer Service: +216 29 294 195 Email Address: specpart.tn@gmail.com

Article 3: Products, Compatibility and Availability

Description & Compatibility: The products offered (spare parts, lubricants, auto accessories) are described with the highest possible accuracy based on manufacturer data (TecDoc / Technical sheets). The Customer is solely responsible for verifying parts compatibility with their vehicle before confirming the order. Availability: Offers are valid within the limits of available stocks. In the event of product unavailability after order placement, the Customer will be informed within 24 to 48 hours. They may choose to cancel and receive a refund, or replace it with an equivalent product.

Article 4: Prices

Prices are indicated in Tunisian Dinars (TND) inclusive of all taxes (TTC), including VAT applicable in Tunisia. Shipping and processing fees are not included in product prices and are clearly displayed to the Customer before final order validation. The Seller reserves the right to modify prices at any time. However, products will be invoiced based on rates in effect at the time the order is registered.

Article 5: Ordering and Validation Procedure

Selection: The Customer adds desired items to their cart. Identification: The Customer fills in their exact delivery and contact details. Validation & Confirmation: The order becomes final after clicking the confirmation button and checking 'I accept the general terms and conditions'. Phone Validation: The Seller reserves the right to contact the Customer by phone to confirm order details and delivery address. If the Customer does not respond within 7 calendar days of placing the order, it will be automatically cancelled.

Article 6: Payment Terms

Payment of purchases is made according to the following methods: Cash on Delivery (COD): In cash directly to the delivery person/carrier upon parcel delivery. Online Card Payment: Via the certified secure payment gateway in Tunisia (ClicToPay / SMT). The transaction is immediately debited upon data verification. Bank Transfer: The order will only be dispatched upon receipt of funds into the Seller's bank account.

Article 7: Delivery, Absence and Reshipment Fees

Zones & Delivery times: Delivery is provided across the entire Tunisian territory. Indicative delivery times are 24 to 72 business hours from order confirmation. Inspection upon receipt: The Customer must inspect the packaging condition and parcel content in the presence of the delivery courier prior to signing the delivery note. In case of anomaly (damaged or missing product), the Customer must refuse the parcel and write a specific reservation on the delivery receipt. Customer Absence & Reshipment: If delivery cannot be completed due to absence, incorrect address, or refusal of a conforming parcel, return and reshipment costs will be entirely borne by the Customer.

Article 8: Right of Withdrawal and Return Procedures

In accordance with Tunisian legislation (Law No. 2000-83 on electronic commerce and Law No. 92-40 on consumer protection): Deadline: The Customer has a period of 10 calendar days from receipt of their order to exercise their right of withdrawal. Return conditions for auto parts: The product must be returned in its original condition, brand new, unused, unmounted, and clean. The original packaging (box, seal, barcode label) must remain intact. Exclusions: Products that have been installed, tested on a vehicle, modified, unsealed (for hermetically sealed parts or oils), or damaged due to improper Customer handling will not be returned or exchanged. Return costs: Return costs are the exclusive responsibility of the Customer, except in case of preparation error attributable to the Seller or verified defective product. Refund: After receiving and inspecting the returned product in our workshops, the refund will be processed within a maximum period of 10 days.

Article 9: Warranty and After-Sales Service

Sold products benefit from the legal warranty against hidden defects. Manufacturer warranties apply according to the specific terms of each manufacturer. The warranty does not cover damage resulting from improper installation (non-compliance with manufacturer specifications), inappropriate use, lack of maintenance, or normal wear and tear of the part.

Article 10: Protection of Personal Data (Law No. 2004-63)

Personal data collected is essential for processing, delivery, and invoicing of orders. In accordance with Law No. 2004-63 of July 27, 2004 on the protection of personal data, the Customer has the right to access, rectify, and delete their personal data by contacting customer service at specpart.tn@gmail.com.

Article 11: Intellectual Property

All elements of the website (texts, graphics, logos, technical sheets) are the exclusive property of the Seller or its partners (TecDoc). Any unauthorized reproduction or use is strictly prohibited.

Article 12: Applicable Law and Competent Jurisdiction

These GTC are governed by Tunisian law. In case of dispute, the Customer agrees to contact the Seller first to seek an amicable resolution. Failing amicable settlement, the dispute will be submitted to the exclusive jurisdiction of the competent courts of Tunis.